We're here to assist you
Our Support and Operations Team is committed to delivering all the support services you need when using or implementing our cloud backup platform. Our team is eager to help you and learn from your experiences, since this leads to an even further improved software product. BackupAgent offers a variety of support services to ensure complete customer satisfaction:
Technical Support
Technical support is available via internet, email, telephone or chat:
- Email Support: Response for issues reported by our ticketing system within business hours. partner.backupagent.com.
- Telephone Support: Available Monday through Friday, 8:30 AM to 5:30 PM Central European Time. +31 887008090.
- Chat Support: Available Monday through Friday, 8:30 AM to 5:30 PM Central European Time. partner.backupagent.com.
- Partner Portal Support: Partners have access to the latest documents, knowledge base, white papers, technical reports, troubleshooters, technical updates, FAQs and of course software updates. partner.backupagent.com.
Professional Services
The BackupAgent Support and Operations Team provides valuable expertise throughout implementation of our cloud backup platform within partner networks. Expertise and experience on both infrastructure and integration with other systems have proven to be very useful. Our engineers bring in-depth product knowledge and implementation experience to every backup/recovery project.
Partner Training
BackupAgent provides training classes for new and existing partners, which are held online using Webex. Both technical training and commercial training are provided. Click here for an overview of our trainings and webinars.