BackupAgent has released a service manager for Citrix CloudPortal Services Manager 10.0 (CPSM). CPSM is the successor of EMS Cortex’ control panel, which Citrix acquired last year. As part of this BackupAgent is now Citrix Ready Partner in the Citrix Ready program.

Effectively, the new BackupAgent service manager is a port from the BackupAgent provisioning features of Cortex v9.2 to the new Citrix-branded.

We’ve released an update of our latest 4.2.1 server platform which includes the ability to monitor BackupAgent’s server application using Pingdom. This allows for pro-found monitoring and notification in case your BackupAgent servers are sub-par in terms of availability.

BackupAgent’s new APS package v1.2-4 has been released and is using the branding features in Paralells Automation as well as the new multi-tenancy features of BackupAgent Server 4.2.1.

Just like more and more service providers, we are convinced that automating provisioning and billing processes is crucial when offering a broad portfolio of services to a growing customer base. Control panels form the solid backbone of a contemporary hosting service provider. Therefore we started early on with creating off the shelf integration modules for common panels. Partners could already enjoy seamless integration with e.g.

BackupAgent has released a new version of the APS package – version 1.1-4 - for provisioning services in Parallels Automation or other systems that can provision services from APSStandard.org.

This new version has a different way for providing storage to a customer and service users. This improvement was based on feedback from Parallels partners who are using our previous package (1.0) and were struggling with a correct way for upgrading storage of accounts.

NOTE: The new package requires BackupAgent Server v4.1.6 or higher.