Weblog

Just like more and more service providers, we are convinced that automating provisioning and billing processes is crucial when offering a broad portfolio of services to a growing customer base. Control panels form the solid backbone of a contemporary hosting service provider. Therefore we started early on with creating off the shelf integration modules for common panels. Partners could already enjoy seamless integration with e.g.

BackupAgent has released a new version of the APS package – version 1.1-4 - for provisioning services in Parallels Automation or other systems that can provision services from APSStandard.org.

This new version has a different way for providing storage to a customer and service users. This improvement was based on feedback from Parallels partners who are using our previous package (1.0) and were struggling with a correct way for upgrading storage of accounts.

NOTE: The new package requires BackupAgent Server v4.1.6 or higher.

BackupAgent will host a series of webinars on March 1st for partners in which we will present our roadmap for 2012. In this webinar we will explain about exiting new features for version 4 as well as our plans for our next major release, BackupAgent version 5.

Recently, we have had several interviews with partners about checking and monitoring backups in BackupAgent. We have improved the experience in version 4 and provided some alternative routes for integrating monitoring activities. Partners have indicated that monitoring can be time-consuming depending on the type of SLA they provide to their customers. Some of them took our advice and implemented alternative ways to logging in to the management console.

After months of fine-tuning we finally released BackupAgent v4.1.5 for general availability so all SPLA partners can now upgrade to this new version. We want to grant all partners the opportunity to refresh their memory about this major release with a special webinar.

Topics covered will be:

Since last year we are experiencing a striking increase of interest in our platform from the Asian market. It goes without saying that Asia is currently the booming region when it comes to IT deployment and with that comes the growing demand for cloud services. Backup, of course, is a cloud service that cannot be missed in one's portfolio. As a result of this BackupAgent has increased its efforts in serving the APAC region.

Recently we’ve added another Parallels product to our portfolio of standard billing and provisioning products for hosters and service providers to bill and provision BackupAgent online backup services to customers. In the following screenshot you can get an impression of how this works in PBA-S:

Happy 2011 to you all! Last week, we’ve launched our brand-new BackupAgent Version 4 platform, with many new features and enhancements. We’re very excited about the new technology as many important items have changed in the software. BackupAgent will organize webinars on February 4th 2011 to demonstrate what's new in BackupAgent version 4.

Topics covered will be:

I got triggered by some recent discussions we had with partners about the right arguments to convince customers to use their online backup service. We sometimes encounter upon system administrators who’d still prefer their good old tapes over an online backup. Experience has shown that it is not worth our effort in most cases to convince him/her of the better alternative, because there is simply no problem to fix.

BackupAgent is looking at an exciting agenda when it comes planned events, second half of 2010: